Turn-of-the-21st-century developments History of United Airlines



united planes parked @ san francisco international airport, 1 of main hubs. united 1 of founding members of star alliance.


in 1995, united became launch carrier boeing 777-200 , had significant input on design. first airline introduce twin-jet in commercial service.


in 1997 john cooperstock, engineer sony corp., , assistant professor @ mcgill university in montreal, quebec, created untied.com, website chronicling complaints service on united, including premier class customers. name untied.com transposes 2 of letters of name united. kevin simpson of denver post said in 2000 untied.com phenomenon mirrors online trend in consumer activism has caught on disgruntled flying public summer travel season.


in 1998, delta air lines , united introduced marketing partnership included reciprocal redemption agreement between skymiles , mileage plus programs , shared lounges. scheme allowed members of either frequent flier program earn miles on both carriers , utilize both carriers lounges. delta , united attempted form cozier codeshare relationship, deal killed alpa. marketing partnership ended in divorce in 2003, paved way future alliance airways.


in may 2000, united announced plans acquire competitor airways in complex deal valued @ $11.6 billion. offer drew immediate scorn consumer groups , employees of both airlines. following year, regulatory sentiment against deal, , united withdrew offer before department of justice barred merger on antitrust grounds in july. 2 airlines subsequently formed amicable partnership led airways entrance star alliance.


may 2000 saw bitter contract dispute between united , pilots union. pilots wanted pay restored levels existed prior pay cuts , concessions taken fund esop. planning busy summer season, united had counted on pilots flying overtime. however, pilots not forced work overtime, , pilots refused fly hours. although united knew have cancel numerous flights if happen, did not hire new pilots make potential shortage. on summer, united had cancel large portion of schedule @ major hubs. eventually, ceo jim goodwin , rest of management had pilots in cockpits , offered pilots 48% increase on 4 years 28% upfront.








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